High-Growth Startups
Volume is doubling and the team isn't. We build the automation and workflows that let a small crew punch far above its size — before hiring becomes the only lever left.
CX & Support Operations Consulting
Your support team is drowning in tickets. We fix that with systems, not headcount.
Herd of Nerds is a boutique consultancy for AI-driven support automation and CX tech stack optimization. Built for high-growth D2C and SaaS teams that need the queue under control this quarter — not after the next hiring cycle.
What usually happens
- Backlog gets cut without adding a single seat.
- Bots handle the boring 40% so agents keep the hard 60%.
- Tool spend drops because half the stack was redundant.
- Leadership finally trusts the CX numbers in the room.
Run by an operator who has carried the pager, not a strategy deck.
- Years running support orgs
- 15+Years running support orgs
- Tickets/month managed
- 25,000+Tickets/month managed
- Agent teams led
- 100+Agent teams led
- Support stacks rebuilt end to end
- 6Support stacks rebuilt end to end
Deep in these tools
- Zendesk
- Kustomer
- Gladly
- Amazon Connect
- Snowflake
- OpenAI API
- Anthropic API
Who we help
Different sizes, same problem: the queue grows faster than the team.
Mid-Size Companies
You have tools, dashboards, and a queue that still backs up. We untangle the stack, cut the tool sprawl, and turn scattered data into decisions your CFO believes.
Enterprise Organizations
Big org, big constraints, real compliance. We work inside your reality — phased rollouts, change management, and AI programs that survive procurement and the front line.
Services
Scoped engagements with a clear finish line.
CX Tool Audit & Recommendation
Find out what your stack is actually doing — and what it's quietly costing you.
What's includedAI Implementation Strategy
A plan for AI that survives contact with your real ticket volume.
What's includedAgent Retention Workshop
Stop rehiring the same role every quarter.
What's includedCX Analytics Readiness Assessment
Know whether your data can answer the questions your execs are asking.
What's includedCX Analytics Implementation
Dashboards people actually open, built on numbers you can defend.
What's includedHow we work
Four steps. No mystery.
- 01
Audit
We get into your tools, tickets, and data. No guessing.
- 02
Roadmap
A sequenced plan with costs, effort, and expected return.
- 03
Implementation
We build alongside your team, not over a slide deck.
- 04
Results
Measured against the numbers we agreed on up front.
Let's fix your support stack
One call, no deck. Tell us where it hurts and we'll tell you what we'd do first.